The position requires systemic understanding of server firmware, software, and hardware, and the ability to solve issues across a broad range of technologies. Job duties include: Customer support, including: – Support design and bringup of server systems implementing Qualcomms Centriq server processors – Debug and resolution of customer hardware, firmware, and software issues – Analyze and replicate reported customer-reported problems in Qualcomm labs, for root cause analysis, working in conjunction with software, firmware, and chip design teams – Support customer BIOS / firmware bring-up and customization – Provide performance optimization support for system software – Support server platform validation, performance analysis, and power measurement tools – Delivery of customer training – Creation and support of customer-facing documentation – Create and edit documentation such as device specifications, data sheets, and user manuals – Write application notes and reference code – Creation of training materials.

Detailed knowledge of server processor architecture and system-level features including:
– CPU and system-level caches
– High performance DDR memory systems
– Server system SoC and system-level interfaces, including coherent system interconnects, PCIe, SATA, USB, Ethernet
– Memory management units
– Interrupt controllers and hardware timers
– Power management features
– System clocks and their management
– CPU and system performance monitor hardware
– Debug and trace hardware
– Security features
– System management controller hardware, firmware, and software
– Understanding of system-level programming UEFI, system initialization firmware, etc.
– C programming, preferably for embedded systems or drivers (ARM preferred)
– Familiarity with JTAG based debug tools and environments (Lauterbach Trace-32 preferred)
– Experience using hardware performance monitors for system debug and optimization
– Experience using a configuration management system, e.g. CVS, ClearCase, Git
– Experience using a defect tracking system, e.g. ClearQuest, Bugzilla, JIRA
– Excellent system debugging skills
– Knowledge of multi-agent coherent systems
– Knowledge of power management features, including voltage/frequency scaling and sleep modes
– Experience with ARM RVDS, ARM Development Studio, and GNU tools
– Experience with documentation applications such as Microsoft Word and Excel
– Working knowledge of digital oscilloscopes, logic analyzers, etc.

https://jobs.qualcomm.com/public/jobDetails.xhtml?requisitionId=1958654&src=indeed